Foresters GO FAQs

• Endomondo
• Fitbit
• Garmin
• GoogleFit
• Misfit, Polar
• Samsung Health
• Strava
• Suunto (Movescount)
• TomTom
• Withings Health Mate

Recommendations for iOS

When using a wearable device that syncs with Apple Health, we recommend you first sync your wearable device with Apple Health and then sync Apple Health with Foresters Go.

• Strava
• Polar
• Garmin
• Apple Watch

Users should review their tracking activities periodically to ensure the third-party app is not also sending activities to Foresters Go (duplication of tracking).

You can review your activities on Foresters Go by navigating to the Track page, then Recent Activities.

When using a wearable device that does not sync with Apple Health, sync your wearable device directly to Foresters Go.

Examples

• Fitbit

When using a wearable device that:

How to connect a wearable device to Foresters Go through Apple Health on iOS

• Connect the tracker to the iPhone via the tracker's proprietary app.
• Open Apple Health and tap on the user profile picture, then tap on Apps.

• Select a tracker and configure which data will be sent to Apple Health
  
• Exit Apple Health and open the Foresters Go app. From the Me page tap on the Settings icon, then App Settings and Tracking Devices/Apps. Finally tap on Health app to connect with Apple Health.
  
  
• Go back to the Apple Health app and tap on the user profile picture, then tap on Apps. Select the Foresters Go app and configure which data you wish Foresters Go to read from and write to Apple Health.
  
  
  

How to connect a tracker directly to Foresters Go on iOS

• Connect the tracker to the iPhone via the tracker’s proprietary app.
• Open the Foresters Go app and tap on the Settings button, then tap on App Settings.

• Tap on Tracking Devices/Apps and select the tracker you wish to connect
  
  
• Tap on Initialise Connection and follow the instructions on the tracker's webpage to finalize the connection
  
  

For Foresters Go iOS users that have Apple Watch, you also have access to the Apple Watch companion app 

What is the Apple Watch companion app?

The Apple Watch companion app is an automatically downloaded app that allows you to view your Foresters Go Health Score on your Apple Watch. You can use the Digital Crown to scroll through your information. You can view your Wheel of Life categories and your sub-score (low, fair, good, very good, or excellent).

How can I download the companion app on my Apple Watch?

The Apple Watch companion app is compatible with Apple Watch Series 3 and newer models. The app will be automatically downloaded and will appear on the home screen on your Apple Watch. If it doesn’t, go to General menu in the Apple Watch app on your phone, and turn on Automatic App Install. Then install Foresters GO companion app on your watch.

How can I set up the watch faces and complication?

Complications are the widgets that are available on the watch face. You can add complications by long pressing the watch face and selecting Edit > Complications > select where you wish to place the Foresters Go complication > selecting the Foresters Go complication

What features of FGO complication can be viewed on Apple Watch face?

Health Score with Foresters Go logo

Recommendations for Android

When using a wearable device that syncs with Samsung Health, we recommend you first sync your wearable device with Samsung Health and then sync Samsung Health with Foresters Go.

• Samsung Galaxy Gear
• Samsung Galaxy Watch

When using a wearable device that syncs with Google Fit, we recommend you first sync your wearable device with Google Health and then sync Google Fit with Foresters Go.

• Xiaomi
• Huawei

Users should review their tracking activities periodically to ensure the tracking app is not also sending activities to Foresters Go (duplication of tracking).

You can review your activities on Foresters Go by navigating to the Track page, then Recent Activities.

When using a wearable device that does not sync with Samsung Health or Google Fit, sync your wearable device directly to Foresters Go.

When using a wearable device that syncs with:

• Connect the wearable device to the mobile device via the wearable device's proprietary app.
• Open the Foresters Go app and tap the Settings icon. Make sure that Automatic step counter is set to off and then tap on the App tab, then tap on Tracking Devices/Apps.
  
  
• Tap on the wearable device you wish to connect, then tap on Initialise connection and follow the instructions on the wearable device's webpage to finalize the connection.
  
  

Examples

• Heart rate
• Steps
• Activity (walking, running, cycling, etc.)

Each trackable activity must sync to Foresters Go from one wearable device or third-party app only (see 'How to configure tracking from multiple wearable devices' for more information).

How to configure tracking from multiple wearable devices

• Navigate to Tracking Devices/Apps in the Settings menu on the Foresters Go app and manually configure which data Foresters Go will receive from each wearable device.

• Start/End times
• Excessive METs
• Excessive activity duration
• Excessive activity speed
• Excessive activity distance

Improbable tracking will be removed and will not count towards Foresters Go Challenges and Rewards.

If you are manually tracking your activities, we recommend you carefully review your entry for accuracy before submitting.

• Deactivate additional wearable and/or third-party app connections
• If you have multiple connectors, configure them to track different activities (i.e. Garmin for cycling and Foresters Go for walking)
• Ensure multiple connectors are not tracking the same exercise in overlapping timeframes

If your activities do not sync, you can try resetting your Foresters Go app connection:

• Open your Fitbit app
• Go to your account
• Scroll down to the bottom to Third Party Apps
• Click Manage Third Party Apps
• Check to see if anything is connected, and Revoke Access to all
• Return to the Foresters Go app and reconnect

You can also track activities through the supported wearable devices and third-party apps compatible with Foresters Go.

Note: To extend the lifetime of your battery and consumption, your smartphone may switch off GPS tracking if in power saving mode. To verify that your wearable device is tracking accurately, ensure it is not set to power-saving mode.

How to manually add a fitness activity

• Tap/click on Add Activity Manually.
• Search for the desired activity in the list of available fitness activities by scrolling/swiping through the list, or by using the search functionality and then clicking on the activity to make a selection.
• Enter the required data points such as data, time, duration, and distance (if applicable), elevation and heart rate (if available).
• You can add a photo if you wish either by taking a new photo or by uploading a photo from your photo library.
• Tap Send on your mobile device or click Save on the website to complete your entry. Note: these buttons will only become active (and change colour from grey to blue) if there is enough data entered.

How to manually add body values (weight, height, waist circumference)

• Tap/click on Add Body Values. You will be redirected to the Body section of the Me page
• Tap/click on the value you would like to change and enter your information

You can also add body values directly from the Me tab.

• Tap/click on Physical Health
• Scroll/swipe up and down to find the value you wish to enter and tap/click Add
• Enter your information and click Done

  How to manually add sleep values (duration in bed, duration asleep, times awoken)

• Tap/click on Add Sleep
• Enter the required data points – date, duration in bed, duration asleep (needs to be lower or equal to the duration in bed), and the number of times awoken. These four data points are the minimum information required to save your sleep activity.
• Tap/click on Save (entry will be visible in the sleep journal of Me > Sleep)

  You can also add sleep values directly from the Me tab.

• Tap/click on Sleep
• Tap/click Add
• Enter the required data points – date, duration in bed, duration asleep (needs to be lower or equal to the duration in bed), and the number of times awoken. These four data points are the minimum information required to save your sleep activity.
• Tap/click on Save

iOS

If you own an iPhone 5S or newer, you can track your steps via the Apple Health app.

After linking Foresters Go to your Apple Health app (see Connecting wearable devices and/or third-party apps), open the Apple Health app on your iPhone and follow the steps below:

1. From the Summary page, tap on Steps
2. Scroll down and tap Data Sources & Access
3. Swipe Foresters Go to activate

Note: There is no built-in step-tracking functionality in the Foresters Go app for iOS.

Android

Navigate to the Settings page, select App and swipe the Automatic step counter button to activate.

1. Invite friend(s) by email - email your friend(s) an invitation to Foresters Go. They must be eligible Benefit or Community Members who will need to register before they can accept your invite. Once they have registered and accepted your invitation, you will receive an acceptance notification.
2. Search in User Directory - search for your friend(s) in the User Directory if they have already registered. Once they accept your invitation, you will receive an acceptance notification.

Once your friends join Foresters Go, you can interact directly with them by liking and commenting on their workouts.

FFor example, if you say: “Start walking with Foresters Go” then Siri will open the Foresters Go app and immediately start recording your walking activity. You can also use Siri when you are already inside the Foresters Go app.

If you experience difficulties with Siri commands, (i.e. “I wish I could, but Foresters Go hasn’t set up with me yet”), turn off and restart your iPhone to resolve the issue.

a. Goals details page

You can view details about the Goals on the Goals details page by tapping on a specific Goal from anywhere in the FGo app.  On this screen, you can see a description of the Goal, helpful daily hints, objective of the goal, and your current progress towards completing the Goal (if you have already joined it). If you are convinced with a new goal, you can then join it by selecting your preferred difficulty level and tapping on the Start this goal button.

b. Goals on ‘Me’ Page

You can also view Goals from on the Goals section of the Me page. This section displays your progress towards your current Goals and allows you to record your daily progress.

c. Goals inside categories of Wheel of Life

You will find the new goals updated under each subcategory of the Wheel of Life. These pages will show you the ongoing Goals for that selected category along with any new goals that are recommended for you in that category.   

Tracking Goals - These Goals will utilise activity tracking devices to record the progress you have made toward your Goal. For example, the Daily Exercise Goal requires you to track 30 minutes a day of exercise with the dacadoo app or any connected tracking device.

You can set personal goals from multiple locations within Foresters Go:

Me page

• Tap/click on See all goals

• Tap/click on the area you would like to set a goal in (Sleep, Nutrition, Activity, Mindfulness, Self-Control)
• Scroll down, tap/click on goal to review or tap/click on the plus icon to add

Wheel of Life

• Tap/click on the area you would like to set a goal in (Sleep, Nutrition, Activity, Mindfulness, Self-Control)
• Scroll down, tap/click on goal to review or tap/click on the plus icon to add

Aida page

• Tap/click on Goals
• Tap/click on the area you would like to set a goal in (Sleep, Nutrition, Activity, Mindfulness, Self-Control)
• Scroll down, tap/click on goal to review or tap/click on the plus icon to add

Once you have added a goal, it will be displayed under My Goals on the Me page.

Note: You may add a maximum of 3 nutrition goals at one time.

Continue to engage with Aida to receive recommended goals.

Once you have joined a goal, it will be displayed in the goals overview page under My goals.

Note: A maximum of three nutrition goals can be added at one time. Before starting a new goal, the user must complete (or remove) another active goal.

Me page

• Tap/click on See all articles
• Tap/click on the topic you wish to search
• Scroll down and tap/click on the article you wish to view

Aida page

• Tap/click Articles
• Tap/click on the topic you wish to search
• Scroll down and tap/click on the article you wish to view

Engage with Aida for Article recommendations.

Note: employees participating through Community Membership will not be eligible to participate in or receive rewards from Benefit Member challenges or rewards.

Alternatively, to set up your own challenge, navigate to the Social page and select Challenges and click on '+' sign in the upper right corner. Here you will be able to view challenges that you have accepted, are pending, and you have finished. Create a challenge by selecting from the provided challenge templates. Once you have created a challenge, you can join yourself and invite your friends to participate.

You can track your progress on the leaderboard as it syncs with your mobile and/or web app and chat with others participating in the challenge on the Discussion page.

1. Changing our Planet’s future: Visit the Track page on Foresters Go, search for “Change our planet’s future”, and log the activity with the information requested on the app screen. Rewards points for this activity can currently be earned once a year.

2. Leading by example: Visit the Track page on Foresters Go, search for “Leading by example”, and log the activity with the information requested on the app screen. Rewards points for this activity can currently be earned once a year.

3. Hosting a Community Volunteer activity: Benefit Members can host a maximum of three (3) Community Volunteer activities per grant year (November to October), and earn Foresters Go rewards points for each activity after 7-10 business days of completing the Post Activity Report (PAR). To get started, please visit: https://my.foresters.com/en-gb/activities/community-volunteer

4. Completing a Foresters Care grant: Benefit Members can make a positive difference with a one-time grant of £200 (in local currency) each year, and earn Foresters Go rewards points up to once a year after 7-10 business days of completing the Post Activity Report (PAR). To get started, please visit: https://my.foresters.com/en-gb/activities/foresters-care

1. Provide your first and last name.
2. Review and agree to the Terms of Use and Privacy Notice and Consent by swiping the toggle button from left to right to activate. This step must be completed to proceed.
3. Provide information such as your date of birth (mm/dd/yyyy - must be 18+ years of age), height, weight, gender and location, to obtain an initial base-line Health Score.
4. Select 'Country' and enter 'City' to create profile and access Foresters GO.
5. Click 'Let's Go' to begin using the app.

Once the registration process is complete, you will automatically gain access to the sign-in area of the Foresters Go mobile app and/or website.

1. Provide your first and last name.
2. Review and agree to the Terms of Use and confirm that you are at least 18 years by swiping the toggle button from left to right to activate. Review and agree to the Privacy Notice by swiping the toggle button from left to right to activate. Consent to use of your Health Data for calculating the Health Score by swiping the toggle button from left to right to activate. For further information about your health data processing or for withdrawing your consent you can review our Privacy Notice by clicking on the Privacy Notice link provided. This step must be completed to proceed.
3. Provide information such as your date of birth (dd/mm/yyyy - must be 18+ years of age), height, weight, gender and location, to obtain an initial base-line Health Score.
4. Select 'Country' and enter 'City' to create profile and access Foresters GO.
5. Click 'Let's Go' to begin using the app.

Once the registration process is complete, you will automatically gain access to the sign-in area of the Foresters Go mobile app .

To access Foresters Go (web app) for the first time, you will need to:

1. Review and agree to the Terms of Use and confirm that you are at least 18 years by swiping the toggle button from left to right to activate. Review and agree to the Privacy Notice by swiping the toggle button from left to right to activate. Consent to use your Health Data for calculating the Health Score by swiping the toggle button from left to right to activate. For further information about your health data processing or for withdrawing your consent you can review our Privacy Notice by clicking on the Privacy Notice link provided.

2. Provide your first and last name.

3. Review and agree to the Terms of Use and confirm that you are at least 18 years and Privacy Notice and Consent by swiping the toggle button from left to right to activate. This step must be completed to proceed.

4. Provide information such as your date of birth (dd/mm/yyyy– must be 18+ years of age), height, weight, gender and location, to obtain an initial base-line Health Score.

5. Select 'Country' and enter 'City' to create profile and access Foresters GO.

6. Click 'Let's Go' to begin using the app.

Once the registration process is complete, you will automatically gain access to the sign-in area of the Foresters Go website.

1. Click Edit
2. To Add new data points click Add value
3. Click the Dashboard Item you want to add
4. To Remove data points click
5. When finished click Save

• Go to MyForesters.com
• Click Forgot Username or Password
  • Enter your email address and date of birth and click Send request for login details
  • A temporary password will be sent to your email address; retrieve the password and return to MyForesters.com login page
• Enter your Username and Temporary Password
  • You will be prompted to enter a new password of your choosing

Once you have completed your password reset, you must login to the Foresters Go app again with your new password.

• Login to MyForesters.com
• Click Account located in the upper-right corner
• Click My Profile
• Click Foresters Go
  • Click Delete and your account will be deactivated immediately

Foresters Go will retain your data for 30 days in case you wish to regain access to the app. If you do not reactivate within 30 days, your Foresters Go account will be permanently deleted. If you wish to regain access, you will need to re-register for Foresters Go and re-enter your primary information to obtain your Health Score and begin using the app.

There are four sharing options available:

1. None/Private - Only you as the user of your account will be able to see your Health Score, pictures, workouts and Achievements.
2. Group - Foresters will assign users to default groups for the administration of Foresters Go. An example of a group can be the specific Foresters Branch and/or Region a member belongs to. If you select the Group sharing option, all members of the Groups you belong to will be able to see your Health Score, workouts, pictures and Achievements.
3. Friends - Your friends/connections on Foresters Go will be able to see your Health Score, pictures, workouts and Achievements.
4. Public - All users registered will be able to see your Health Score, the workouts, pictures and Achievements.

• Click Settings located in the upper-right corner
• Click Platform Settings
• Click Privacy and Security Settings

The Groups section will only be viewable on the Social page.

 
• PC/Mac/Mobile browsers: Chrome, Edge, Firefox, Safari
• iOS (iPhone/iPad): iOS 9.0 and up
• Android: Android 6.0 and up

The collection and use of the data you provide are subject to Foresters Go Privacy Notice Please note, by participating in Foresters Go, your personal data may be used to administer Foresters Go and all related activities, such as calculate your Health Score, track and monitor your usage of Foresters Go, however, there will be no impact (positive or negative) on your Foresters policy. To learn more, visit the Foresters Go Privacy Notice and Terms of Use.

Examples:

• Setting goals (activity, nutrition, etc.)
• Answering Aida questions (Lifestyle, Medical & Family History, etc.)
• Tracking your steps
• Tracking your activities (cycling, running, swimming, yoga, etc.)