Contact us
Our Customer Services team in Bromley is here to help you with any queries about your Plan, our products and services, or anything you need to know about Foresters Financial.
How can we help you today
If you need help with your MyPlans account, visit our MyPlans page for helpful resources and support.
Getting in touch is easy - What would you like to do?
If you have a savings Plan (ISA, Junior ISA, Child Trust Fund and/or a Savings & Investment Plan) you can update your details online through your MyPlans account.
Login to MyPlans Create your MyPlans account
If you are updating an address for a child’s Plan, please call our Customer Services team. We are currently working on upgrading this feature within MyPlans to allow you to update this in your account in future.
If you have a Pensions or Protection Plan and would like to update your address or contact details, please call our Customer Services team.
Call us on 0333 600 0333 (open Monday to Friday 8:30am to 5:00pm).
If you have changed your name, we will need to see either an original or certified copy of supporting documentation such as a marriage certificate or change of name deed. We cannot accept a normal photocopy or scanned copies without certification.
To certify a document, a professional must state it’s a true copy and add their name, occupation, address, signature and date to the document. If multiple documents are being provided, all copies need to be certified.
The following persons or organisations can certify a document;
- Minister of Religion
- Doctor/Nurse/Dentist
- Teacher
- Registrar
- Financial Adviser
- Accountant
- Police officer
- Solicitor
- Post office employee through a certified service
- Bank or Building Society employee
The person you ask should not be:
- Related to you
- Living at the same address
- In a relationship with you
Send your documents to: FREEPOST Foresters Financial, Forester Life, 2 Cromwell Avenue, Bromley BR2 9BF.
For information on locating or accessing a Child Trust Fund, visit:
Under 18: Find out where your Child Trust Fund is >
Over 18: Discover your next steps as a Child Trust Fund owner >
Parents/Legal guardians: Find answers to your questions here
Become a Registered Contact of a Child Trust Fund: If you have parental responsibility or are aged 16 or over, you can apply to become the Registered Contact for the Child Trust Fund. Please complete the form and return to us at FREEPOST Foresters Financial, Forester Life, 2 Cromwell Avenue, Bromley BR2 9BF.
If there is already a Registered Contact for the CTF, please contact our Customer Services Team (open Monday to Friday 8:30am to 5:00pm).
Contributions can be made to a Plan online through your MyPlans account.
Adding money to an adult’s savings Plan
Adding money to a child’s savings Plan
Login to your MyPlans account or make a gift payment online (you will need the child’s Plan number and date of birth). Find out more >
Contributions to a child’s plan can also be made over the phone. Call Customer Services on 0333 600 0333 (open Monday to Friday 8:30am to 5:00pm).
Alternatively, download and complete the CTF contribution form or Junior ISA contribution form and send to FREEPOST Foresters Financial, Forester Life, 2 Cromwell Avenue, Bromley BR2 9BF.
You can speak with one of our Financial Advisers to explore your savings options at no extra cost to you.
Whether you need financial advice or help with your child’s Child Trust Fund options. Through video appointment or face-to-face with a home visit, request an appointment today by completing our easy online form.
To access part or all your money, contact our Servicing Team.
0333 600 0333 (open Monday to Friday 8:30am to 5:00pm).
Find out more about making a claim.
To process a claim, contact our Claims Team.
0333 600 0333 (open Monday to Friday 8:30am to 5:00pm).
Or write to us at FREEPOST Foresters Financial, Forester Life, 2 Cromwell Avenue, Bromley BR2 9BF.
We measure our performance on the quality of our products and the calibre and professionalism of our Financial Advisers and Customer Service. If you would like to give us some feedback please contact our Customer Relations Team on:
0333 600 0333 (open Monday to Friday 8:30am to 5:00pm).
Or write to our Customer Relations Officer at FREEPOST Foresters Financial, Forester Life, 2 Cromwell Avenue, Bromley BR2 9BF.
Visit our Compliments and Complaints page >
The financial wellness of our members and customers is important to us. We’re here to help you manage your money through all life’s milestones. And can help support you with any money worries or financial difficulties you may face. See how we can support you >
If you have any other queries, our Customer Services will be happy to help. Please have your Plan number to hand.
0333 600 0333 (open Monday to Friday 8:30am to 5:00pm).
Write to us FREEPOST Foresters Financial, Forester Life, 2 Cromwell Avenue, Bromley BR2 9BF.
MyPlans account
How to use MyPlans
Media/Press enquiries
Please contact Marketing on: marketing@foresters.com
Membership enquiries
Please contact Membership on: myforesters@foresters.com
Data Protection Officer
Please contact our DPO on: Data.Protection@Foresters.co.uk
Write to us
Foresters House, 2 Cromwell Avenue, Bromley, BR2 9BF
Manage your savings with MyPlans
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Your savings at your fingertips 24/7
MyPlans makes it easier to manage your Plan securely online, helping you reach your savings goals.
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Make contributions in just a few clicks
It's easy to set up or amend contributions and gift to a child’s Plan at your convenience.
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Do it yourself
Keep up to date with the Plan, update your details, access important documents and more.
Watch our video on how to create your MyPlans account
Login to MyPlans Create an account
