To withdraw some or all of the money, your child will need to have a bank account in their name, as the money belongs to them and therefore cannot be paid into any other account.
We will do some checks to make sure that the bank account belongs to your child. If we are unable to verify your identity, we will require evidence of your bank statement within the last 12 months. Please note that although we accept electronic copies in image format, we cannot accept a screengrab – best way is to download this as a PDF. Our Customer Services team will then manually verify these documents.
There are several ways your child can obtain a bank statement:
- Download a PDF bank statement from online banking
- Visit a local branch and ask the bank to print out a bank statement
- Contact the bank provider and request a paper bank statement to be posted to home address
When the bank account is verified the withdrawal will be processed. This can take between 3-5 working days. If the payment is being made to an international bank account, once approved it can take 10-14 days to appear in the bank account.
These checks are put in place to ensure your child’s money is protected, so please bear with us whilst we process the request.
If your child chooses to make a full withdrawal, once the request has been received the Plan value will show as £0 on MyPlans whilst we process this request.